Support Triage

Every customer message, read and sorted the minute it lands.

Your Support Triage seat is the front desk of your support inbox. It reads each new ticket, works out what the customer actually needs, sorts it, sets how urgent it is, and drafts a reply in your voice — all before you've had your coffee. The easy questions get answered. The hard ones get handed to the right person with the full story attached.

Nobody waits in line. Whether a message comes in overnight or during your busiest hour, it's read, categorized, and prioritized right away — so the outage gets seen before the "how do I reset my password."

It answers what it knows and never fakes the rest. Every reply is grounded in your records and your help articles. If it doesn't know the answer, it says it'll find out and passes the ticket on — it never guesses a policy or makes up a fact to close a ticket.

You decide how much it sends on its own. Start with it drafting every reply for you to review. When you trust it, let it send the routine ones automatically — while it still holds anything about a refund, a complaint, or a customer who asked not to be contacted.

The tricky ones don't land on you cold. Angry customers, VIPs, refund requests, and anything at risk of a missed deadline get routed straight to your Escalation Specialist with the history and the reason already gathered — so the next person picks up ready, not from scratch.

Connects to your help desk. Works alongside the rest of your support team.